When Will My Return Be Processed?

• Returns for purchases made with a Store Credit or gift card will be refunded as a Store Credit. Registration of Store Credit may be required. Please bring a valid driver's license or government-issued photo identification for registration.
• Returns made without a valid sales receipt may be refunded as a Store Credit at the lowest advertised price.
• Cash and cash equivalent purchases exceeding $1,000 may be refunded by check sent from our corporate office.
• Special Order returns or cancellations may be subject to a 15% restocking fee and must be returned to the same store where the purchase was made*

*See Special Services Desk for details.

Merchandise is Non-Returnable/Non-Refundable

• Major Appliances
• Gift Cards and Store Credits
• Whole House and Stationary Generators
• Utility Trailers
• Cut Flowers and Floral Arrangements
• Labor, Delivery, and/or Installation Services
• Product Samples (e.g. Paint, Flooring, Fabric, and Wallpaper)

Custom Products, including:
Paint: Custom/Tinted paint products cannot be returned. If you have received an incorrect paint sample, please contact Customer Support at 1-800-430-3376 for a replacement.

Blinds: Custom blinds cannot be returned unless identified as “Guaranteed to Fit”, in which case such blinds can be exchanged. Limited to four blinds per household. Exchange must be the same product and color. Additional charges may apply if there is a price difference between old and new blinds. Exchange must occur within 15 days of receipt of package. If you have received incorrect product, please call 1-800-921-2119 for a replacement.